Council establishes Call Centre

Blantyre City Council has become the first local authority in Malawi to establish a call centre with toll free lines as a platform for receiving feedback from residents.

Willard Maluwa of WASTE Advisors handing over the equipment to Anthony Kasunda, BCC Public Relations Manager

The Call Centre was established in fulfillment of the commitment in the Service Charter to provide several media of communication between the Council and the residents.

With support from WASTE Advisors, which has donated computer set, printer and swivel chairs to be used by call centre agents, residents can access the Council through MTL line 80 000 1001 and TNM 526.

1 Comment

  • Hello, you have a new call centre but the number provided is out of order. Do you have an email address to send our concerns to, particularly about the roads, the one way system , lack of traffic signals, road markings, street lights, speed limits and Highway Code.

    Hello
    Thanks for the feedback. I will have to check otherwise all lines are supposed and were working perfectly

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