Council installs Whatsapp platform to interact with residents

Blantyre City Council has a Whatsapp number (0888811000) to enhance communication and interaction between the Council and City residents.

The handover ceremony

The Concerned Youth Organization (CYO) on Tuesday donated a Smartphone, bought with funding from Tilitonse Foundation, to the Council’s Call Centre where agents will be receiving and processing messages from residents.

CYO executive director Harvey Chimaliro appealed to residents to make proper use of the Whatsapp platform and avoid sending insults or unnecessary messages or images.

“We would love to see residents making good use of this Whatsapp number like sending pictures of beautiful sites in the city to motivate Council staff to do more. We would also want the residents to send images or complaints for the Council’s urgent action,” said Chimaliro.

The Director of Administrative Services Lytton Nkata thanked CYO for partnering with the Council in the promotion of good governance and emphasised that the Smartphone will be used for the intended purpose.

Public Relations Manager Anthony Kasunda said with the messaging facility, the Council will be able to timely respond to complaints from residents.

The Council established a Call Centre as part of actualising the Service Charter. The Toll-Free Line 526 is operational from 8 am to 4:30 pm only during working days but the Whatsapp number 0888811000 will be online 24/7.